To Place a New Order: Access the order form to begin a new order process for a Standard Vios Nebulizer Kit.
To Re-Order a Product: Access the re-order process form to begin the re-order process to recorder Neb Cups.
IMPORTANT NOTE:
Your order will be processed when we receive a copy of your physician's prescription, which you may fax to us at: (866) 416-7317.
For each process, you will need to have your insurance and physician's information ready to complete the form and submit it to us online. After you have submitted your form successfully, you may call us at (615) 262-1123, or (877) 262-1123 to give us your billing information. We will contact you if we do not hear from you within 24 hours.
RETURN POLICY
We want our customers to be 100% satisfied with our products. If you are not happy with your purchase, please let us know.
Please keep in mind that nebulizers are "single use" medical devices, they cannot be resold.
When you receive your order, inspect it very carefully. If there is any shipping damage please contact our customer service department as soon as possible before opening the package. We will assist you in correcting the problem. Claims for shipping damage must be made within 2 days of receipt.
Please complete any enclosed manufacturer's warranty cards and register your product so that you can have your product replaced under warranty if the need arises. If the product is defective and needs to be replaced, call us at (615) 262-1123, or (877) 262-1123 and we will troubleshoot to assess the issue with you.
If you want to return an unused, unopened product because it does not fit your needs, you may contact our customer service department at (615) 262-1123, or (877) 262-1123 for a refund (excluding shipping costs) within 30 days of the date of purchase. Our customer service representative will assess the situation and, if need be, issue a return merchandise authorization (RMA) number. You are responsible for all return shipping and insurance costs. Carefully pack unused, unopened products in their original box, including all documentation. The RMA number must appear on the outside of the package or we will refuse the package. All items are subject to a 25% restocking fee. We recommend that all returns be sent using a delivery method that can be tracked and/or insured. If a refund is issued, please allow 2-3 weeks for processing.
If the address you gave us has any mistake causing the package to be undelivered, we will be happy to send your purchase again but shipping will then be charged again.
